Refund policy
RETURN & REFUND POLICY
At Well Nova Health LLC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
You have 30 days from the date you receive your item to request a return and refund.
2. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unused, with seals intact, and in its original packaging. You will also need the receipt or proof of purchase.
3. Return Process
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Step 1: Contact our customer support team at support@wellnovahealthllc.com with your order number and reason for return.
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Step 2: Once approved, we will provide you with instructions and the designated return warehouse address.
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Step 3: Pack the item securely and ship it back to us. (Please do not send items back without requesting a return first).
4. Return Shipping Fees & Restocking Fees
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Damaged, Defective, or Incorrect Items: If the return is due to our error (damaged during transit or wrong item sent), we will provide a prepaid return shipping label at no charge to you.
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Customer Change of Mind: If you are returning an item due to a change of mind, you will be responsible for paying the return shipping costs.
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Restocking Fee: We charge NO restocking fees.
5. Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.
Contact Us
Company: Well Nova Health LLC
Email: support@wellnovahealthllc.com
Phone: +1 (503) 449-5260
Address: 1621 Central Ave, Cheyenne, WY 82001